Privacy policy

Privacy Policy - Living Sisu Inc (Canada)

Effective Date: February 27, 2024

Living Sisu Inc ("we" or "us") is committed to protecting the privacy of our customers ("you" or "user"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website [www.livingsisu.com] (the "Site") or utilize our services.

Information We Collect:

We may collect personal information from you when you interact with our Site or utilize our services. This information may include:

  • Name
  • Contact information including email address, phone number, and mailing address
  • Payment information
  • Demographic information such as preferences and interests
  • Other information relevant to customer surveys and/or offers

How We Use Your Information:

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you regarding your orders, inquiries, and requests
  • To provide customer support and assistance
  • To personalize your experience and tailor our offerings to your interests
  • To improve our products and services
  • To send promotional emails about new products, special offers, or other information which we think you may find interesting
  • To administer contests, promotions, surveys, or other Site features

Security:

We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Disclosure of Your Information:

We may disclose your personal information to third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also disclose your information when we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Your Choices:

You can choose to restrict the collection or use of your personal information by contacting us. You may also opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in the email.

Updating Your Information:

If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Policy Changes:

We reserve the right to update or change our Privacy Policy at any time. Any changes to our policy will be posted on this page.

Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us at [info@livingsisu.com].

Thank you for choosing Living Sisu Inc!

 

Quebec residents — Act respecting the protection of personal information in the private sector (Law 25)

 

Person in charge of the protection of personal information: Olivier Gervais, Co-founder, Living Sisu Inc., Laval, Quebec, Canada — info@livingsisu.com. Address any question, request or complaint about your personal information to this person.

 

Your rights. Access: you may ask what personal information we hold about you and obtain a copy. Rectification: you may have inaccurate, incomplete or out-of-date information corrected. Withdrawal of consent: you may withdraw your consent at any time; some services cannot be provided without the information strictly required to deliver them. Portability: you may ask to receive the computerized personal information you provided to us, in a structured and commonly used technological format. De-indexing: you may ask us to stop disseminating your personal information, or to de-index a link that gives access to it, where the law allows. We answer within 30 days. If our answer does not satisfy you, you may file a complaint with the Commission d'acces a l'information du Quebec.

 

Cookies and tracking technologies. Cookies strictly necessary for the Site to work are always active. Cookies used for analytics, marketing and preferences are switched off by default and are only activated if you accept them in our cookie banner. You may change your choice at any time through the Manage cookies link in the footer of the Site.

 

Retention. We keep your personal information only as long as necessary for the purposes described above, or for the period required by law, notably accounting and tax obligations. Once that period ends, the information is destroyed or anonymized.

 

Information held outside Quebec. Some of our service providers, for hosting, payments and email, store or process information outside Quebec, including in the United States. Before entrusting personal information to them, we assess the protection it will receive.

 

Confidentiality incidents. We keep a register of confidentiality incidents. If an incident presents a risk of serious injury, we notify the persons concerned and the Commission d'acces a l'information du Quebec promptly.

 

Automated decisions. We do not make decisions about you based exclusively on automated processing of your personal information.